Privacy Policy tokyo88 – Malaysia Member Data Protection

1Introduction

Welcome to tokyo88 — a leading online casino platform trusted by hundreds of thousands of members across Malaysia. We understand that privacy is not merely a legal obligation, but the foundation of trust we build with every member.

This Privacy Policy explains in detail how Tokyo88 collects, processes, stores, and protects your personal information when you use our website at tokyo88.bio, our gaming platform, or any related services we offer.

By registering or continuing to use the Tokyo88 platform, you agree to the terms of this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of the platform and contact us to request account closure and data deletion.

2Information Collected

Tokyo88 only collects information that is strictly necessary to provide you with a safe, fair, and compliant service. We do not collect data beyond what is required for the stated purposes.

Types of information we collect include:

We also automatically collect information when you use our platform through cookies, server logs, and similar tracking technologies. This information helps us maintain platform performance and detect suspicious activity.

3How We Use Your Data

Every piece of data we collect is used solely for legitimate and transparent purposes. tokyo88 will not use your information for any other purpose without your prior consent.

Your data is used for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account on the tokyo88 platform.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Identity Verification (KYC): Ensuring every member is a real individual who meets the age requirement and is not on any restriction list.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and account abuse.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance more effectively.
• Regulatory compliance: Fulfilling the legal obligations and regulations applicable to the operation of the tokyo88 platform.
• Experience Enhancement: Analyzing usage patterns to improve the interface, game selection, and overall service.
• Promotional communications: Sending bonus information, promotions, and the latest offers — you may unsubscribe at any time.

4Information Sharing

Tokyo88 does not sell, rent, or disclose your personal information to any third party for their own marketing or commercial purposes. However, there are limited situations where we may need to share your data to ensure the platform operates smoothly and remains legally compliant.

Parties that may receive your data within a limited scope:

• Technical service providers: Cloud infrastructure providers, payment services, and gaming software suppliers that assist in operating the tokyo88 platform.
• Statutory authorities: Law enforcement agencies, financial regulatory bodies, or courts when legally required.
• Payment processing partners: Authorized financial institutions and payment processors used to complete your deposit and withdrawal transactions.
• Anti-fraud services: A third-party fraud detection system that helps us protect your account from unauthorised access.

All third parties working with tokyo88 are required to sign a data confidentiality agreement and comply with our privacy policy. They are only permitted to use your data for purposes that have been agreed upon.

5Data Security

Protecting your data is tokyo88's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, data breaches, and unauthorized access.

Security measures we implement:

• 256-bit SSL encryption for all data transmissions between our servers and your device.
• Multi-layered firewall and intrusion detection system (IDS/IPS) active 24/7.
• Two-factor authentication (2FA) is available for all member accounts for added security.
• Password storage using irreversible cryptographic hashing methods.
• Regular security audits by independent cybersecurity experts to identify and address vulnerabilities.
• Real-time monitoring of account activity to detect any suspicious actions.
• Encrypted data storage in data centres compliant with ISO 27001 standards.

In the event of a security incident affecting your data, tokyo88 will notify you within 72 hours of the incident being identified, in line with international data protection best practices.

6Cookies & Tracking

Tokyo88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse website performance, and ensure the security of your session.

Types of cookies we use:

• Essential Cookies: Required for core platform operations — including login authentication, session security, and settings preferences. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how members use the platform so we can make meaningful improvements.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices for a more personalized experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect key Tokyo88 platform functions including login and payment processing.

7Data Storage

Tokyo88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

Data retention periods by category:

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance and tax law requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction.
• Support communication logs: Retained for 2 years for reference and dispute resolution.
• Technical data and access logs: Retained for 90 days for security purposes and incident investigation.

Once the retention period expires, your data will be securely deleted using internationally compliant data destruction methods, or permanently de-linked from any information that could identify you.

8Your Rights as a Member

Tokyo88 recognises and respects your rights regarding personal data. As a member, you hold the following rights, which you may exercise at any time by contacting our support team.

9Children's Data

Tokyo88 is an online gambling platform strictly restricted to individuals aged 18 years and above only. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

Steps we take to prevent underage registration:

• Date of birth verification is mandatory during new account registration.
• A KYC verification process requiring official identity documents to confirm age.
• Active monitoring to detect any accounts with suspicious age-related indicators.
• Immediate closure of any account found to belong to an individual under the age of 18.

If you become aware that someone under the age of 18 has registered or is using the tokyo88 platform, please contact our support team immediately. tokyo88 will take immediate action and delete all data related to that individual.

10Privacy Policy Amendments

Tokyo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When we make material changes to this Privacy Policy, we will:

• Updating the "Effective Date" at the top of this document.
• Displaying a clear notice on the tokyo88 platform's home page.
• Sending email notifications to all registered members with an active email address.
• Storing previous versions of the Privacy Policy for members who need to reference them.

Your continued use of the tokyo88 platform after any amendments to the Privacy Policy take effect will be considered as your acceptance of the updated policy. If you do not agree with any changes, you have the right to discontinue use of the platform and request account closure.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the tokyo88 privacy team is here to help.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the tokyo88 platform.
• Email: [email protected] (response within 1–2 business days).

For any complaint not satisfactorily resolved by our team, you have the right to escalate the matter to the relevant data protection authority.

We value every piece of feedback from our members and are committed to addressing every privacy inquiry seriously and responsibly. Your trust is tokyo88's most valuable asset.